Your Satisfaction Matters
Exchange & Return Policy
At Doctor House Store, your satisfaction matters to us 🤍. We are committed to providing a smooth and transparent shopping experience.
Exchange Policy
24-Hour Window: Exchange requests must be submitted within 24 hours of receiving the shipment ⏱️.
Original Condition: Items must be unused, unwashed, and in their original condition, with all tags attached and original packaging intact.
Size & Color Changes: Exchanges are accepted for size or color changes, subject to availability 🎨📏.
Alternative Options: If the requested item is unavailable, an alternative option or return may be offered.
Return Policy
24-Hour Window: Return requests must be submitted within 24 hours of receiving the shipment ⏱️.
Perfect Condition: Returned items must be in perfect original condition, with no signs of use, washing, perfumes, or damage.
Refund Processing: Once the item is received and inspected, the refund will be processed using the original payment method or as agreed 💳.
Non-Returnable & Non-Exchangeable Items
Used, washed, or damaged items.
Custom-made or special-order items.
Discounted or promotional items (unless there is a manufacturing defect).
Manufacturing Defects
If a product has a manufacturing defect, please contact us within 24 hours of delivery and provide clear photos 📸.
In this case, Doctor House Store will cover all exchange or return shipping costs.
Shipping Costs
Customer Responsibility: Shipping costs are the customer's responsibility for exchanges or returns (except in cases of manufacturing defects or store error).
Store Coverage: If the mistake is on our side (wrong item, size, or color), Doctor House Store will fully cover shipping costs.
Customer Support
For exchange or return requests, please contact our customer support team through our official channels 💬.